911 Call Taker - Life-Saving Dispatch, Rotating Shifts

Regional 911 Intake Solutions; Butler (Butler County); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking a Call Taker to answer emergency and non-emergency lines, verify locations and callbacks, and document details in dispatch software. You will work within structured procedures and follow approved questions to determine urgency.

The role involves rotating shifts as needed, training and assessments, and a commitment to caller privacy. A high school diploma and some customer service experience are commonly required.

Qualifikationen

• Strong listening comprehension required.
• Accurate typing and data-entry abilities.
• Clear verbal communication and following procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking a Call Taker to answer emergency and non-emergency lines, verify locations and callbacks, and document details in dispatch software. You will work within structured procedures and follow approved questions to determine urgency.

The role involves rotating shifts as needed, training and assessments, and a commitment to caller privacy. A high school diploma and some customer service experience are commonly required.