Emergency Call Taker - Life-Saving Dispatch

Public Safety Dispatch Network; Bristol (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bristol, VT is seeking 911 Call Takers to be the first point of contact for emergency callers. The role involves asking focused questions, confirming locations, and documenting details for responders.

Employees may train for both call-taking and radio dispatch, work rotating shifts, and participate in ongoing training and certifications to ensure accurate and timely information flow.

Qualifications

• High school diploma or recognized equivalent is required or preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Bristol, VT is seeking 911 Call Takers to be the first point of contact for emergency callers. The role involves asking focused questions, confirming locations, and documenting details for responders.

Employees may train for both call-taking and radio dispatch, work rotating shifts, and participate in ongoing training and certifications to ensure accurate and timely information flow.