911 Call Taker: Life-Saving Communications Pro

National Public Safety Careers; Basin (MT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Basin, MT. You will handle emergency and non-emergency lines, verify locations, and enter data into dispatch systems to support responders.

Candidates should have strong listening, typing, and communication skills, and be prepared to follow structured procedures in a 24/7 call center environment. Training and certifications are required before duties begin.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Basin, MT. You will handle emergency and non-emergency lines, verify locations, and enter data into dispatch systems to support responders.

Candidates should have strong listening, typing, and communication skills, and be prepared to follow structured procedures in a 24/7 call center environment. Training and certifications are required before duties begin.