911 Call Taker — Essential Emergency Communications Specialist

National Public Safety Careers; Bozeman (MT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to support the Bozeman area. You will answer emergency and nonemergency lines, confirm locations, and document information for dispatch and response teams.

Successful candidates show strong listening, accurate typing, and clear communication while following structured procedures. Training ensures proper pre-arrival instructions and adherence to privacy requirements.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Experience in customer service or call handling is helpful.
• Ability to listen carefully and type accurately while following procedures.
• Assessment scores and requirements vary by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Provide appropriate pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers to support the Bozeman area. You will answer emergency and nonemergency lines, confirm locations, and document information for dispatch and response teams.

Successful candidates show strong listening, accurate typing, and clear communication while following structured procedures. Training ensures proper pre-arrival instructions and adherence to privacy requirements.