911 Call Taker: Emergency Communications Operator

National Public Safety Careers; Milltown (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Milltown, MT. This role centers on handling emergency and nonemergency calls, verifying locations, and documenting information for dispatchers. Training governs final duties and certifications.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. The position may require shift work and adherence to strict procedures, with ability to work under pressure and

Qualifications

• High school diploma or GED required or equivalent
• Strong listening comprehension and accurate typing are essential
• Clear verbal communication and ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers in Milltown, MT. This role centers on handling emergency and nonemergency calls, verifying locations, and documenting information for dispatchers. Training governs final duties and certifications.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. The position may require shift work and adherence to strict procedures, with ability to work under pressure and