911 Call Taker: Launch a Rewarding Public Safety Career

Regional 911 Intake Solutions; Williamstown (KY); Presencial; USD 25 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Williamstown, KY is seeking a 911 Call Taker to handle emergency and non-emergency lines. You will verify incident details, gather caller information, and document data in dispatch software during fast-paced shifts.

The role demands strong listening, accurate typing, and the ability to follow structured procedures. Training and certifications are provided; evening and weekend shifts may apply.

Qualificações

• High school diploma or equivalent required.
• Strong listening comprehension and typing skills.
• Ability to follow structured call-taking procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Clear verbal communication

Accurate typing

Follow procedures

Formação académica

High school diploma or equivalent

Ferramentas

Call-processing software

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions in Williamstown, KY is seeking a 911 Call Taker to handle emergency and non-emergency lines. You will verify incident details, gather caller information, and document data in dispatch software during fast-paced shifts.

The role demands strong listening, accurate typing, and the ability to follow structured procedures. Training and certifications are provided; evening and weekend shifts may apply.