911 Call Taker — Life-Saving Communication Specialist

National Public Safety Careers; Montpelier (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks 911 Call Takers in Montpelier, IN, to handle emergency and nonemergency calls, verify locations, and document information for dispatch and response teams. Training and certification enable provide pre-arrival instructions and access to language-access resources as needed.

Applicants should have strong listening, typing, and clear verbal communication. Full-time positions may involve rotating shifts, including nights and weekends, with potential overtime

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers seeks 911 Call Takers in Montpelier, IN, to handle emergency and nonemergency calls, verify locations, and document information for dispatch and response teams. Training and certification enable provide pre-arrival instructions and access to language-access resources as needed.

Applicants should have strong listening, typing, and clear verbal communication. Full-time positions may involve rotating shifts, including nights and weekends, with potential overtime