911 Call Taker: Essential Public Safety Dispatcher

National Public Safety Careers; Campbellsburg (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Campbellsburg, IN. The position involves answering emergency lines, verifying locations and recipient data, and entering information into dispatch systems.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided as required.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or dispatch is helpful but not always required.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Headset equipment

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Campbellsburg, IN. The position involves answering emergency lines, verifying locations and recipient data, and entering information into dispatch systems.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided as required.