24/7 Emergency 911 Call Taker – Calm & Precise

Public Safety Dispatch Network; Zion Grove (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Zion Grove, PA to handle incoming emergency calls, verify locations, and document critical information for dispatch teams. Training and certifications enable limited pre-arrival guidance and coordination with responders.

Candidates typically have a high school diploma or equivalent, with strong listening, typing, and communication skills and the ability to follow structured procedures. Some shifts may include nights or weekends.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Zion Grove, PA to handle incoming emergency calls, verify locations, and document critical information for dispatch teams. Training and certifications enable limited pre-arrival guidance and coordination with responders.

Candidates typically have a high school diploma or equivalent, with strong listening, typing, and communication skills and the ability to follow structured procedures. Some shifts may include nights or weekends.