911 Call Taker – Launch Your Public Safety Career

Public Safety Dispatch Network; Taconite (MN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement

Paid time off

Employee assistance program

Training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Taconite, MN. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have strong listening skills, accurate typing, and fluent verbal communication, with ability to follow structured procedures and work with dispatch software. Training and certifications are required for pre-arrival guidance.

Qualifications

• High school diploma or equivalent required; customer service or public safety exposure helpful.
• Strong listening; accurate typing; clear verbal communication essential.
• Ability to follow structured procedures and use dispatch software effectively.

Responsibilities

• Answer incoming emergency and nonemergency calls
• Confirm incident location and caller information
• Identify nature and urgency of situations using approved questions
• Enter details accurately into dispatch software
• Forward information to the appropriate dispatch function promptly
• Provide pre-arrival instructions within training and certifications

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-up

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Taconite, MN. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have strong listening skills, accurate typing, and fluent verbal communication, with ability to follow structured procedures and work with dispatch software. Training and certifications are required for pre-arrival guidance.