911 Call Taker: Critical Emergency Communications

Public Safety Dispatch Network; Eyota (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Eyota, MN seeks 911 Call Taker opportunities. You will answer incoming emergency calls, confirm locations, gather caller information, and document details for dispatch.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. Candidates typically have a high school diploma; experience in customer service helps. Training and certifications are provided.

Qualifications

• Candidates typically hold a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Eyota, MN seeks 911 Call Taker opportunities. You will answer incoming emergency calls, confirm locations, gather caller information, and document details for dispatch.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. Candidates typically have a high school diploma; experience in customer service helps. Training and certifications are provided.