Emergency Call Taker — 24/7, Training-Backed

Regional 911 Intake Solutions; Simsbury (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Simsbury, CT, seeks a 911 Call Taker to receive emergency calls, verify locations, and document details for dispatch teams. The role emphasizes accurate information gathering, calm communication, and adherence to established procedures.

Applicants typically have a high school diploma or GED and experience in customer service or call-center settings, with training and certifications provided as part of the assignment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills appropriate for fast-paced calls.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Customer service

Typing speed

Listening comprehension

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Simsbury, CT, seeks a 911 Call Taker to receive emergency calls, verify locations, and document details for dispatch teams. The role emphasizes accurate information gathering, calm communication, and adherence to established procedures.

Applicants typically have a high school diploma or GED and experience in customer service or call-center settings, with training and certifications provided as part of the assignment.