911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; Riverside (CT); On-site; USD 40,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified candidates to join Riverside, CT as 911 Call Takers. You will handle emergency and nonemergency calls, verify incident locations, and document details for dispatch teams. Training and certifications are required to provide pre-arrival instructions and ensure caller privacy.

Experience in customer service or public safety is helpful, with full-time roles supporting rotating shifts, nights, weekends, and holidays as needed.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified candidates to join Riverside, CT as 911 Call Takers. You will handle emergency and nonemergency calls, verify incident locations, and document details for dispatch teams. Training and certifications are required to provide pre-arrival instructions and ensure caller privacy.

Experience in customer service or public safety is helpful, with full-time roles supporting rotating shifts, nights, weekends, and holidays as needed.