Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Trumbull (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions in Trumbull, CT is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Strong listening, accurate typing, and clear verbal communication are essential, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Typing accuracy is important for documenting information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Trumbull, CT is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Strong listening, accurate typing, and clear verbal communication are essential, with training and certifications provided.