911 Call Taker — Launch Your Public Safety Career

National Public Safety Careers; Himrod (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker candidates for opportunities in Himrod, NY. The role involves handling emergency and nonemergency calls, confirming locations and callback data, and documenting details for dispatch.

Training will precede certification and ongoing evaluations. Successful applicants typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Good listening and typing speeds are helpful for 911 call-taking.
• Ability to follow structured procedures and communicate clearly with callers.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Clear communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker candidates for opportunities in Himrod, NY. The role involves handling emergency and nonemergency calls, confirming locations and callback data, and documenting details for dispatch.

Training will precede certification and ongoing evaluations. Successful applicants typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.