911 Call Taker: Launch a Public Safety Career (24/7 Shifts)

National Public Safety Careers; Hunt (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Hunt, NY. Responsibilities include handling emergency and nonemergency lines, confirming locations, collecting caller data, and entering details into dispatch software.

Training and certifications are required for pre-arrival instructions and workflow adherence. Candidates should have a high school diploma or equivalent, with customer service or public safety exposure viewed favorably.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Hunt, NY. Responsibilities include handling emergency and nonemergency lines, confirming locations, collecting caller data, and entering details into dispatch software.

Training and certifications are required for pre-arrival instructions and workflow adherence. Candidates should have a high school diploma or equivalent, with customer service or public safety exposure viewed favorably.