911 Call Taker — Vital Public Safety Communicator

National Public Safety Careers; Portlandville (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 call takers for opportunities in Portlandville, NY. This role involves taking emergency and non-emergency calls, confirming locations, and documenting information for dispatch coordination.

Training and certification are required to provide pre-arrival instructions and to ensure accurate data entry into dispatch software. Applicants should have a high school diploma or equivalent, plus strong listening and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 call takers for opportunities in Portlandville, NY. This role involves taking emergency and non-emergency calls, confirming locations, and documenting information for dispatch coordination.

Training and certification are required to provide pre-arrival instructions and to ensure accurate data entry into dispatch software. Applicants should have a high school diploma or equivalent, plus strong listening and communication skills.