911 Call Taker – Emergency Communications

National Public Safety Careers; Hall (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hall, NY. You will answer emergency and non-emergency lines, verify location, gather caller information, and input data into dispatch software. Rotating shifts and overtime may be required.

Applicants typically have a high school diploma, strong listening and typing skills, clear spoken communication, and the ability to follow structured procedures. Training and certifications are provided as part of the role.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hall, NY. You will answer emergency and non-emergency lines, verify location, gather caller information, and input data into dispatch software. Rotating shifts and overtime may be required.

Applicants typically have a high school diploma, strong listening and typing skills, clear spoken communication, and the ability to follow structured procedures. Training and certifications are provided as part of the role.