911 Call Taker – Launch Your Public Safety Career

Regional 911 Intake Solutions; Stockton (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ripon, CA seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incidents, and relay accurate information to dispatchers. You will use approved questions and software to document calls, provide caller instructions within training, and support a fast, accurate response under rotating shifts.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication required.
• Ability to follow structured procedures and perform under pressure.
• Assessments determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing

Verbal communication

Procedural compliance

Disaster/dispatch awareness

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Ripon, CA seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incidents, and relay accurate information to dispatchers. You will use approved questions and software to document calls, provide caller instructions within training, and support a fast, accurate response under rotating shifts.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow