911 Call Taker: Launch Your Emergency Communications Career

National Public Safety Careers; Blue Springs (NE); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking motivated individuals for 911 Call Taker opportunities in Blue Springs, NE. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams to coordinate responses.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training and certifications are provided, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Ability to follow structured procedures and maintain accurate documentation.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking motivated individuals for 911 Call Taker opportunities in Blue Springs, NE. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams to coordinate responses.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training and certifications are provided, with shifts that may include nights, weekends, and overtime.