911 Call Taker: Launch a Purposeful Public Service Career

Regional 911 Intake Solutions; Oneida (AR); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Oneida, AR seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires listening, clear communication, accurate typing, and strict adherence to procedures.

Applicants typically have a high school diploma and may have prior customer service or public safety experience. Training, certifications, and background checks are required as part of the onboarding process.

Qualifications

• Employer preferably seeks experience in customer service or public safety.
• Ability to listen carefully and follow established questions.
• Must be able to type accurately and document information clearly.
• Comfort with structured procedures and certifications as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch
• Assist distressed callers with essential information and instructions
• Use approved language-access resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Oneida, AR seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires listening, clear communication, accurate typing, and strict adherence to procedures.

Applicants typically have a high school diploma and may have prior customer service or public safety experience. Training, certifications, and background checks are required as part of the onboarding process.