911 Call Taker - Start a Life-Saving Public Safety Career

Public Safety Dispatch Network; White Lake (NY); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in White Lake, NY is seeking 911 Call Takers to initiate the emergency response process. You will handle calls, verify locations and caller details, and document information for dispatch teams, following established protocols to determine urgency and required actions.

The role emphasizes listening, precise typing, clear communication, and adherence to structured procedures learned through training and certification, with potential rotating shifts and on-call duties

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Customer service

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in White Lake, NY is seeking 911 Call Takers to initiate the emergency response process. You will handle calls, verify locations and caller details, and document information for dispatch teams, following established protocols to determine urgency and required actions.

The role emphasizes listening, precise typing, clear communication, and adherence to structured procedures learned through training and certification, with potential rotating shifts and on-call duties