911 Call Taker: Be the First Point of Help in Emergencies

Public Safety Dispatch Network; Schaller (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Schaller, IA seeks 911 Call Takers to handle emergency calls, verify locations, and document details for dispatch teams. The role involves working with call-processing software and adhering to procedures under pressure.

Ideal candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured processes with training and certification provided.

Qualifications

• Strong listening comprehension and ability to follow structured procedures.
• Accurate typing and data entry for incident information.
• Clear verbal communication and composure during stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Schaller, IA seeks 911 Call Takers to handle emergency calls, verify locations, and document details for dispatch teams. The role involves working with call-processing software and adhering to procedures under pressure.

Ideal candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured processes with training and certification provided.