911 Call Taker — Launch a Critical Public-Safety Career

Public Safety Dispatch Network; Saint Libory (NE); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network is seeking dedicated 911 Call Takers in Saint Libory, NE. You will be the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting information for dispatch teams.

Responsibilities include handling incoming calls, validating details, and using dispatch software to relay critical information promptly. Strong listening, typing, and communication skills are essential, with ongoing training and certification provided.

Formación

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience can help, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing speed

Verbal communication

Structured procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Public Safety Dispatch Network is seeking dedicated 911 Call Takers in Saint Libory, NE. You will be the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting information for dispatch teams.

Responsibilities include handling incoming calls, validating details, and using dispatch software to relay critical information promptly. Strong listening, typing, and communication skills are essential, with ongoing training and certification provided.