911 Call Taker — Make a Crucial Public Safety Impact (24/7)

Public Safety Dispatch Network; Cedar Bluffs (NE); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Cedar Bluffs, NE, is hiring 911 Call Takers to handle incoming emergency calls, verify locations, and relay critical information to responders. You will work in a high-stakes, fast-paced environment, using call-processing systems and standardized procedures.

The role emphasizes strong listening and communication skills, reliability on rotating shifts, and commitment to public safety through careful data entry and effective caller instructions.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Cedar Bluffs, NE, is hiring 911 Call Takers to handle incoming emergency calls, verify locations, and relay critical information to responders. You will work in a high-stakes, fast-paced environment, using call-processing systems and standardized procedures.

The role emphasizes strong listening and communication skills, reliability on rotating shifts, and commitment to public safety through careful data entry and effective caller instructions.