911 Call Taker: Launch a Critical Public Safety Career

National Public Safety Careers; Peterson (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Peterson, MN is seeking 911 Call Takers to answer emergency and nonemergency lines, verify incident locations, and document details for responders. The role may involve rotating shifts to cover a 24-hour operation.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though dispatch experience is not always required. Training and background checks apply.

Qualifications

• High school diploma or recognized equivalent required; prior customer service or public safety experience is helpful.
• Successful candidates must be able to follow structured procedures and demonstrate strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Clear communication

Typing

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Peterson, MN is seeking 911 Call Takers to answer emergency and nonemergency lines, verify incident locations, and document details for responders. The role may involve rotating shifts to cover a 24-hour operation.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though dispatch experience is not always required. Training and background checks apply.