911 Call Taker — Start a Dynamic Public Safety Career

National Public Safety Careers; Preston (MN); Vor Ort; USD 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking dedicated 911 Call Takers for Preston, MN. You will answer emergency and nonemergency calls, confirm locations, collect caller information, and enter data into dispatch software to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training is provided, with certification requirements and shift work that may include nights, weekends, holidays, and overtime.

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Jobbeschreibung

National Public Safety Careers is seeking dedicated 911 Call Takers for Preston, MN. You will answer emergency and nonemergency calls, confirm locations, collect caller information, and enter data into dispatch software to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training is provided, with certification requirements and shift work that may include nights, weekends, holidays, and overtime.