First-Response 911 Call Taker

National Public Safety Careers; Town of Hoosick (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

National Public Safety Careers seeks 911 Call Takers for Hoosick Falls, NY. This role involves answering emergency calls, confirming locations, and documenting information for dispatch coordination. Training and certification are required to perform pre-arrival instructions and follow approved procedures.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Prior dispatch experience is not always required, and shifts may include nights or weekends.

Qualifications

• High school diploma or equivalent required.
• Customer service or telephone support experience is helpful but not always required.
• Strong listening and clear communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software and forward to dispatch.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for Hoosick Falls, NY. This role involves answering emergency calls, confirming locations, and documenting information for dispatch coordination. Training and certification are required to perform pre-arrival instructions and follow approved procedures.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Prior dispatch experience is not always required, and shifts may include nights or weekends.