911 Call Taker — Answer Emergencies 24/7

Regional 911 Intake Solutions; Troy Mills (IA); Presencial; USD 36.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Troy Mills, IA seeks qualified individuals for 911 Call Taker roles. Call Takers are first responders who ask focused questions, confirm locations, document details, and coordinate with dispatch to ensure rapid help.

This position may involve rotating shifts due to 24/7 operations; candidates should have high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required.

Formación

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and work under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Educación

High School Diploma or Equivalent

Descripción del empleo

Regional 911 Intake Solutions in Troy Mills, IA seeks qualified individuals for 911 Call Taker roles. Call Takers are first responders who ask focused questions, confirm locations, document details, and coordinate with dispatch to ensure rapid help.

This position may involve rotating shifts due to 24/7 operations; candidates should have high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required.