911 Call Taker: Join Emergency Communications (Effort, PA)

National Public Safety Careers; Effort (PA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Job summary

National Public Safety Careers offers a 911 Call Taker position in Effort, PA. You will answer emergency and nonemergency lines, verify locations and caller details, and input information into dispatch systems. Shift work, including nights and weekends, may apply as needed.

Success requires a high school diploma and strong listening, typing, and verbal communication skills. Training and certifications are provided after hire, with background checks and eligibility screenings part of the process.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

National Public Safety Careers offers a 911 Call Taker position in Effort, PA. You will answer emergency and nonemergency lines, verify locations and caller details, and input information into dispatch systems. Shift work, including nights and weekends, may apply as needed.

Success requires a high school diploma and strong listening, typing, and verbal communication skills. Training and certifications are provided after hire, with background checks and eligibility screenings part of the process.