911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks eligible candidates for 911 Call Taker roles in East Prospect, PA. Responsibilities include taking emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Training and certifications are required, with strict privacy practices and assessment requirements. Candidates should have strong listening, typing, and verbal communication skills, and be able to work rotating shifts in a 24-hour environment.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or call center experience is helpful.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Call/Dispatch software

Job description

National Public Safety Careers seeks eligible candidates for 911 Call Taker roles in East Prospect, PA. Responsibilities include taking emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Training and certifications are required, with strict privacy practices and assessment requirements. Candidates should have strong listening, typing, and verbal communication skills, and be able to work rotating shifts in a 24-hour environment.