911 Call Taker - Start a Critical Public Safety Career

Public Safety Dispatch Network; Weskan Township (KS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Weskan, KS seeks 911 Call Takers to serve as frontline communicators for emergency responses. You will verify incident locations, gather caller details, and document information for dispatch teams to coordinate aid efficiently.

Candidates should have a high school diploma or equivalent, plus strong typing, listening, and verbal communication skills. Training and certifications are required, with potential for rotating shifts and 24/7 coverage.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call center experience may help.
• Typing speed and accuracy, plus strong listening skills, are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.
• Use language-access and accessibility resources when needed.
• Protect caller privacy and confidential incident information.

Skills

Typing

Listening

Verbal communication

Education

High school diploma or recognized equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Weskan, KS seeks 911 Call Takers to serve as frontline communicators for emergency responses. You will verify incident locations, gather caller details, and document information for dispatch teams to coordinate aid efficiently.

Candidates should have a high school diploma or equivalent, plus strong typing, listening, and verbal communication skills. Training and certifications are required, with potential for rotating shifts and 24/7 coverage.