911 Call Taker: Immediate Impact in Public Safety

Regional 911 Intake Solutions; West Milford (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in West Milford, NJ to handle emergency and nonemergency calls. The role requires confirming locations, collecting callback details, and following established scripts to assess urgency.

Successful candidates typically have a high school diploma and strong listening/typing skills, with positive customer service experience preferred. Training and certifications will be provided as part of the onboarding process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public-facing experience may help.
• Ability to follow structured procedures and use standard questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access resources when needed.

Skills

Customer service experience

Listening skills

Clear verbal communication

Typing speed

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in West Milford, NJ to handle emergency and nonemergency calls. The role requires confirming locations, collecting callback details, and following established scripts to assess urgency.

Successful candidates typically have a high school diploma and strong listening/typing skills, with positive customer service experience preferred. Training and certifications will be provided as part of the onboarding process.