911 Call Taker - Impactful Public Safety Operator

Public Safety Dispatch Network; Garrett (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Garrett, KY is seeking 911 Call Takers to join a team that handles emergency communications. The role involves asking focused questions, confirming locations, documenting details, and routing information to dispatch personnel.

Typical duties include answering calls, verifying incident location, typing accurately, and following structured procedures. The position may require rotating shifts and compliance with background checks and certifications.

Qualifications

• High school diploma or recognized equivalent
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Garrett, KY is seeking 911 Call Takers to join a team that handles emergency communications. The role involves asking focused questions, confirming locations, documenting details, and routing information to dispatch personnel.

Typical duties include answering calls, verifying incident location, typing accurately, and following structured procedures. The position may require rotating shifts and compliance with background checks and certifications.