911 Call Taker - Impactful Public Safety Communications

Public Safety Dispatch Network; Garrettford (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for the Drexel Hill, PA area. You will engage callers, verify locations, and document critical details for dispatch teams. Training ensures proper procedures and privacy are maintained.

Experience in customer service helps, with strong listening, typing, and verbal communication as core requirements. Shifts may vary to cover 24/7 operations in a public safety setting.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call center experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer emergency and non-emergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into call-processing software accurately.
• Forward information to dispatch promptly.
• Provide pre-arrival guidance within training scope.
• Use language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural following

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for the Drexel Hill, PA area. You will engage callers, verify locations, and document critical details for dispatch teams. Training ensures proper procedures and privacy are maintained.

Experience in customer service helps, with strong listening, typing, and verbal communication as core requirements. Shifts may vary to cover 24/7 operations in a public safety setting.