911 Call Taker - Impactful Emergency Communications

Public Safety Dispatch Network; Perrin (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Perrin, TX. This role involves answering emergency and nonemergency lines, verifying caller information, and documenting details for dispatch coordination.

Ideal candidates have strong listening and communication skills, a high school diploma or equivalent, and the ability to follow structured procedures. Training and certifications are required for providing pre-arrival instructions.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Perrin, TX. This role involves answering emergency and nonemergency lines, verifying caller information, and documenting details for dispatch coordination.

Ideal candidates have strong listening and communication skills, a high school diploma or equivalent, and the ability to follow structured procedures. Training and certifications are required for providing pre-arrival instructions.