911 Emergency Call Taker — Impactful Public Safety Role

Regional 911 Intake Solutions; Ennis (TX); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Ennis, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document dispatch-ready information. Training and certifications are required, with potential rotating shifts per staffing needs.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Benefits vary by employer.

Qualificações

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are determined by the agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide essential pre-arrival instructions within training boundaries.

Conhecimentos

Listening comprehension

Typing

Verbal communication

Formação académica

High school diploma or equivalent

Ferramentas

Call-processing software

Descrição da oferta de emprego

Regional 911 Intake Solutions in Ennis, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document dispatch-ready information. Training and certifications are required, with potential rotating shifts per staffing needs.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Benefits vary by employer.