911 Call Taker: Start a Critical Public Safety Career

National Public Safety Careers; Perryton (TX); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Perryton, TX. These roles involve handling emergency and nonemergency lines, verifying locations, and documenting information for dispatch teams.

Training and certifications are required, with potential for varied shifts and overtime as needed. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Prior customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Perryton, TX. These roles involve handling emergency and nonemergency lines, verifying locations, and documenting information for dispatch teams.

Training and certifications are required, with potential for varied shifts and overtime as needed. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.