911 Call Taker – Immediate Impact & Critical Support

National Public Safety Careers; Joice (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Joice, IA. You will handle emergency and nonemergency calls, verify locations, and record information into dispatch software. Training and certification prepare you for high-stress situations with accuracy and composure.

Employment details may include full-time work with rotating shifts, including nights, weekends, and overtime, depending on staffing needs. Background checks and agency-specific requirements apply.

Qualifications

• High school diploma or recognized equivalent (requirements vary by agency).
• Customer service or call-handling experience may be helpful but is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Joice, IA. You will handle emergency and nonemergency calls, verify locations, and record information into dispatch software. Training and certification prepare you for high-stress situations with accuracy and composure.

Employment details may include full-time work with rotating shifts, including nights, weekends, and overtime, depending on staffing needs. Background checks and agency-specific requirements apply.