911 Call Taker — Be the Calm Voice in Emergencies

National Public Safety Careers; Newton (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

The National Public Safety Careers team seeks a dedicated 911 Call Taker in Newton, IA to initiate emergency contact, verify caller information, and guide callers while documenting incident details in dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear communication. Training, certifications, and adherence to procedures ensure effective pre-arrival guidance and safety.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments may be required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

The National Public Safety Careers team seeks a dedicated 911 Call Taker in Newton, IA to initiate emergency contact, verify caller information, and guide callers while documenting incident details in dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear communication. Training, certifications, and adherence to procedures ensure effective pre-arrival guidance and safety.