911 Call Taker — Frontline Public Safety Role

Public Safety Dispatch Network; Waverly (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Sussex, VA to handle emergency and nonemergency calls. You will verify incident locations, collect caller details, and input information into dispatch software while coordinating with responders.

The role may require rotating shifts to cover 24/7 operations. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required; dispatcher experience helpful but not always required.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Dispatcher training or coursework

Tools

Call processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Sussex, VA to handle emergency and nonemergency calls. You will verify incident locations, collect caller details, and input information into dispatch software while coordinating with responders.

The role may require rotating shifts to cover 24/7 operations. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.