911 Call Taker — Frontline Dispatcher (24/7)

Public Safety Dispatch Network; Van Wyck (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Van Wyck, SC seeks 911 Call Taker to handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch coordination. The role requires strong listening, accurate typing, and clear verbal communication while following standard protocols.

Candidates may come from customer service backgrounds; training and certifications will be provided.

Qualifications

• Experience in customer service or call center settings preferred.
• Strong listening, typing, and verbal communication abilities.
• Ability to follow structured procedures and screen information accurately.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing software
• Forward incident information to dispatch promptly
• Assist distressed callers with essential instructions
• Utilize language-access resources when needed
• Provide pre-arrival instructions only within training

Skills

Customer service

Typing

Verbal communication

Listening skills

Procedural follow-through

Education

High school diploma

Job description

Public Safety Dispatch Network in Van Wyck, SC seeks 911 Call Taker to handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch coordination. The role requires strong listening, accurate typing, and clear verbal communication while following standard protocols.

Candidates may come from customer service backgrounds; training and certifications will be provided.