911 Call Taker — Frontline Public Safety Role

National Public Safety Careers; Langtry (TX); Sur place; USD 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is recruiting 911 Call Takers for Langtry, Texas. This role involves screening calls, confirming locations, and documenting details for responders. Training and certification are provided, with strict procedures and privacy protections.

Applicants typically need a high school diploma or equivalent; prior public safety or customer service experience helps, but dispatch experience isn't always required. Strong listening, typing, and communication skills are essential.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formation

High school diploma or recognized equivalent

Description du poste

National Public Safety Careers is recruiting 911 Call Takers for Langtry, Texas. This role involves screening calls, confirming locations, and documenting details for responders. Training and certification are provided, with strict procedures and privacy protections.

Applicants typically need a high school diploma or equivalent; prior public safety or customer service experience helps, but dispatch experience isn't always required. Strong listening, typing, and communication skills are essential.