911 Call Taker — Critical Public Safety Support

National Public Safety Careers; Hico (TX); Vor Ort; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Zusammenfassung

National Public Safety Careers is seeking qualified applicants for 911 Call Taker positions in Hico, TX. These roles involve taking emergency calls, confirming locations, and documenting critical information for responders.

Applicants should have a high school diploma or equivalent; prior customer service or dispatch experience is helpful but not required. Strong listening, typing, and clear verbal communication are essential. Training and background checks are required for employment.

Qualifikationen

• High school diploma or equivalent required.
• Customer service, call-taking, or dispatch experience helpful but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide required pre-arrival instructions within training or certification.

Kenntnisse

Active listening

Typing

Verbal communication

Ausbildung

High school diploma or GED

Jobbeschreibung

National Public Safety Careers is seeking qualified applicants for 911 Call Taker positions in Hico, TX. These roles involve taking emergency calls, confirming locations, and documenting critical information for responders.

Applicants should have a high school diploma or equivalent; prior customer service or dispatch experience is helpful but not required. Strong listening, typing, and clear verbal communication are essential. Training and background checks are required for employment.