911 Call Taker — East Texas First-Response Role

National Public Safety Careers; Allentown (Lehigh County); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking 911 Call Takers for opportunities in East Texas. You will handle incoming emergency and nonemergency calls, verify locations, and document details into call-processing software.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications are provided as required.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Assessments and minimum scores are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

listening comprehension

accurate typing

clear verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Takers for opportunities in East Texas. You will handle incoming emergency and nonemergency calls, verify locations, and document details into call-processing software.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications are provided as required.