911 Call Taker — Frontline Public Safety Operator

Regional 911 Intake Solutions; Hudson (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for opportunities in New Richmond, Wisconsin. Call takers answer emergency and nonemergency lines, verify location and caller details, and document information for dispatch coordination. Training, certifications, and compliance with procedures are required.

The role supports critical public safety services in the local area. Typical shifts may include 24-hour operations with potential nights, weekends, and overtime.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for opportunities in New Richmond, Wisconsin. Call takers answer emergency and nonemergency lines, verify location and caller details, and document information for dispatch coordination. Training, certifications, and compliance with procedures are required.

The role supports critical public safety services in the local area. Typical shifts may include 24-hour operations with potential nights, weekends, and overtime.