911 Call Taker: Critical Public Safety Communicator

Regional 911 Intake Solutions; New Richmond (WI); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a proactive 911 Call Taker in New Richmond, WI. You will answer emergency and nonemergency calls, verify locations, collect caller data, and input details into specialized software. Training and certification determine pre-arrival instruction limits.

Applicants typically have a high school diploma or equivalent. Strong listening and communication skills, plus accuracy, are essential for safety and efficiency in this role.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public-facing experience is helpful but not always required.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and details.
• Enter accurate data into the dispatch system.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only after training and certification.

Skills

Active listening

Accurate typing

Clear communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a proactive 911 Call Taker in New Richmond, WI. You will answer emergency and nonemergency calls, verify locations, collect caller data, and input details into specialized software. Training and certification determine pre-arrival instruction limits.

Applicants typically have a high school diploma or equivalent. Strong listening and communication skills, plus accuracy, are essential for safety and efficiency in this role.