911 Call Taker — Essential Public Safety Hero

Public Safety Dispatch Network; Morganfield (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Morganfield, KY, seeks reliable 911 Call Taker candidates to join a team handling emergency and nonemergency lines. You will verify incident details, relay information to dispatch units, and follow established procedures under training.

Ideal applicants bring solid listening skills, clear verbal communication, and a disciplined approach to data entry and call handling. Training and certifications are provided as part of ongoing professional development.

Qualifications

• High school diploma or equivalent is required or preferred.
• Customer service, telephone support, or public safety experience is helpful but not mandatory.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures as part of the call-taking process.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training scope.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Morganfield, KY, seeks reliable 911 Call Taker candidates to join a team handling emergency and nonemergency lines. You will verify incident details, relay information to dispatch units, and follow established procedures under training.

Ideal applicants bring solid listening skills, clear verbal communication, and a disciplined approach to data entry and call handling. Training and certifications are provided as part of ongoing professional development.