911 Call Taker — Frontline Emergency Support & Training

National Public Safety Careers; Cerritos (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Cerritos, CA. You will answer emergency and non-emergency lines, verify location and callback information, and enter details into dispatch software to support responders.

Applicants typically hold a high school diploma; prior customer service or public safety experience helps. Training, background checks, and certifications are required, with rotating shifts and potential overtime in a 24-hour operation.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience can be helpful.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused and provide basic instructions within training.

Skills

Customer service

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Cerritos, CA. You will answer emergency and non-emergency lines, verify location and callback information, and enter details into dispatch software to support responders.

Applicants typically hold a high school diploma; prior customer service or public safety experience helps. Training, background checks, and certifications are required, with rotating shifts and potential overtime in a 24-hour operation.