911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Winterhaven (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for Winterhaven, CA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting incidents using dispatch software.

The position requires strong listening, accurate typing, and the ability to follow structured procedures. Successful candidates typically have a high school diploma and customer service experience.

Qualifications

• Experience in customer service or call-center environments is common.
• Strong listening and typing accuracy are required.
• Ability to follow structured procedures and work in a fast-paced setting.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess nature and urgency of incidents.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Active listening

Data entry

Communication

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for Winterhaven, CA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting incidents using dispatch software.

The position requires strong listening, accurate typing, and the ability to follow structured procedures. Successful candidates typically have a high school diploma and customer service experience.